Who this notice applies to
This notice applies to visitors, prospective clients, clients, property owners, professional advisers and other people who communicate with Carter Exclusive through this website or the private office.
Information we receive
We receive information you choose to provide, including your name, email address, telephone number, current location, preferred contact method, property interests, requirement type, budget range, timeframe and additional context. We may also receive correspondence and records created while considering or carrying out a mandate.
How we use information
Information is used to understand and respond to enquiries, assess whether we can assist, manage private-client relationships, coordinate relevant opportunities or professional advice, protect the website and comply with applicable obligations. We do not publish confidential enquiry details.
Basis for processing
Depending on the circumstances and applicable law, information may be processed with your consent, to take steps requested before an engagement, to perform an agreed mandate, for legitimate business and security purposes, or to meet legal and regulatory obligations.
Who may receive information
Information may be shared on a need-to-know basis with authorised team members, website and form-processing providers, and professional advisers or counterparties required for an agreed mandate. We do not sell personal information. Property or client information is not released merely because a request has been made.
International processing
Service providers, advisers or counterparties may process information in another country. Where this occurs, reasonable steps should be taken to use appropriate safeguards required by applicable law.
Retention
Information is retained only for as long as reasonably needed for the enquiry, relationship, mandate, security, record-keeping and applicable legal obligations. Retention periods can differ according to the nature of the information and engagement.
Security
We use reasonable organisational and technical measures intended to protect information. Website forms are transmitted through the site’s hosting infrastructure; however, no internet transmission or storage method can be guaranteed completely secure. Do not submit passwords, banking credentials or unnecessary identity documents through the general enquiry form.
Cookies and technical data
This version of the website does not intentionally use non-essential advertising cookies. A temporary browser-session marker is used to avoid replaying the introduction animation. Hosting infrastructure may process basic technical logs needed to deliver and protect the website. This notice should be updated before analytics, advertising or additional tracking tools are introduced.
Your choices and rights
Subject to applicable law, you may ask to access, correct, restrict or delete information you have provided, object to certain uses, or withdraw consent where consent is the basis used. Some information may need to be retained where a legal, security or legitimate record-keeping reason applies.
Children
The website and private real estate services are not directed to children. Information about a child should not be submitted unless a parent, guardian or authorised representative has a legitimate reason and appropriate authority.
Contact and updates
Questions or privacy requests may be sent to private@carterexclusive.com. This notice may be updated when the website, services or applicable requirements change.